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Policy

Customer Care

We at Gratitude Co. are committed to providing our customers with outstanding customer service. Our dedicated team is here to assist you with any questions, concerns, or requests you may have.

Contact Us

Please feel free to contact us using the following methods:

Feedback

We value your feedback and appreciate your suggestions for improvement. Please feel free to share your thoughts and experiences with us.

 

Thank you for choosing Gratitude Co.!

Privacy & Safety 

Gratitude Co. is committed to protecting your privacy and safety. We never share your personal information with third parties without your explicit consent. We use industry-standard security measures to protect your data from unauthorized access, use, or disclosure.

You can learn more about our privacy and security policies by visiting our website or contacting our customer support team.

Distribution

Gratitude Co. utilizes a unique distribution model that ensures our products reach the public while aligning with our commitment to sustainability and community engagement.

 

Localized Distribution

Our partners can choose the location of the distribution. This means that if you would like to target customers in Randburg, for example, simply let us know when placing your order. This is a great way for partners to connect with the local community and reach your target audience directly.

 

Community Engagement and Pop-Up Distribution

To further engage with our community and expand our reach, we periodically organize pop-up distribution events in neighborhoods and public spaces. These events provide an opportunity for members to interact with our brand, learn more about our mission, and receive their free essential products. These events also allow us to create a sense of community and encourage people to connect with each other.

 

Direct Distribution to Households

Our primary distribution method involves direct delivery to participating households. We partner with local delivery services to ensure efficient and contactless delivery to our members' doorsteps. This approach promotes waste reduction and reduces our carbon footprint.

No Refunds or Returns

Due to the nature of our products and the benefits we provide to our community, we do not offer refunds or returns.

We are committed to providing our members with high-quality, essential products that are free of charge. Our commitment to sustainability and our dedication to supporting local farmers make it difficult for us to provide refunds or returns on our products.

We appreciate your understanding and cooperation.

Payment Methods 

Payment Methods 

- Credit / Debit Cards 
- PAYPAL
- Offline Payments

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